October Patient Feedback – Thank You from Kingswell Surgery
Thank you to everyone who shared feedback in October. Your comments, suggestions, and ratings help us understand what matters most and how we can improve.
⭐ Key Areas We’re Improving
1. Communication About Delays
Many patients asked for clearer updates when GPs are running behind. While some delays are unavoidable, particularly with same-day appointments, we are committed to:
- Keeping you informed at reception
- Alerting you if your clinician is running late
2. Continuity of Care
We know how important it is to see the same GP. While this may sometimes mean a slightly longer wait, it ensures more personalised care and better long-term outcomes. We’re working to make continuity of care easier for everyone.
3. Other Improvements
Your feedback also highlighted smaller changes, which we are gradually implementing to improve your experience.
Thank You
Your input truly makes a difference. Thank you for helping us enhance care at Kingswell Surgery.
