Choice of Practitioner
Patients are registered with the practice and allocated a named GP. However patients may request to be seen by a practitioner of their choice.
The patient may be asked to accept an alternative if, for example, a service required is delivered by another professional member of the practice.
Access to Information
The practice stores information on computer to prepare prescriptions, arrange appointments and recall data such as cervical smears etc.
Under the Data Protection Act 1998 we are obliged to keep your data confidential. Test results will only be given to a patient, unless prior written authorisation has been given to disclose to a third party. Staff are required to treat your information in the strictest confidence. Failure to do so can result in dismissal.
We undertake medical research at the practice and use anonamised data analysis. If you object to your data being used in this way please write to the practice manager who will ensure your data Is not used.
Violent or Abusive Patients
The practice will not tolerate violent or abusive behavior. Anyone verbally abusing either a member of staff or the public, or using inappropriate language, will be asked to leave the premises and requested to find another GP. Anyone who is violent or causes damage will be removed from the list immediately.
The practice does not discriminate on the grounds of race, gender, age, disability or sexuality.
Change of Details
It is the patient’s responsibility to inform the surgery of any changes to their medical records, change of name and address etc. It is a requirement that a form is completed and signed by the patient to make any change if a change of name is required then documents will need to be brought in for copying. i.e. Marriage certificate, Deed Poll document etc.
The patient should also inform the hospitals of any changes in view of any referrals which may have been made on their behalf.
A suggestions box is provided in the reception area for you to place any written comments or suggestions to improve the service we provide.
If you prefer you may discuss your suggestions / comments in private with the practice manager.
If you wish to make a written complaint it will be acknowledged in writing within 48 working hours of receipt. Any medical issues will be passed on to the doctor for comment.
Teaching and Training
We have supervised nursing and medical students at the practice. If you do not wish a medical student to be present, please let us know.
Chaperones are offered for all intimate examinations. You may decline the chaperone and this will be recorded in your medical record, however depending on the circumstances the medical practitioner may insist that a chaperone is present.
Patients Not Seen Within Three Years
Patients aged 16-75 who request a consultation and who have not seen a clinician within a period of three years prior to the date of request will receive a health check as deemed appropriate by the clinician in the course of the consultation.
Patients Aged 75+
Patients aged 75 years and over who request a consultation, and have not been seen by a clinician in the proceeding twelve months, will receive a health check as deemed appropriate by the clinician in the course of the consultation.
This consultation will take place in the home of the patient if, in the opinion of the clinician, it would be inappropriate as a result of the patient’s medical condition for them to attend the practice premises.