Patient Survey 2015/2016

Improving Practice Questionnaire Report
April 2016 – pdf »

Patient Satisfaction Survey March 2016 results April 16 –
Staff discussion and action plan 8.4.16 – pdf »

Comments raised included:

“More privacy at the Dispensary window”
Our Response – Did you know there is a private Reception room for private conversations with staff? Just ask.

“The music in Reception is loud”
Our Response – The music is set to a certain level to afford privacy at Reception/Dispensary.

“More female doctor time”
Our Response – Did you know that we have a female GP here Wednesday morning and all day Thursday and Friday?

New Surgery opening times from January 2019

MONDAY: 07:45 to 19:00

TUESDAY: 07:45 to 18:30

WEDNESDAY: 07:00 to 19:00

THURSDAY: 07:45 to 18:30

FRIDAY: 07:45 to 18:30

Dispensary can be contacted via telephone between the hours of 10am and 3pm, and in person at any time during opening hours.

Medication can be collected or ordered whenever the surgery is open.
Please ask a member of reception staff if you are unsure.